[rt-users] E-Mail to Queue Doesn't Generate Outbound Notifications

[Mike Johnson]

You have to create a scrip that says to email watcher.
 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: 807.766.7331
Email: mike.johnson at normed.ca 
Technology assistance: email nosmhelpdesk at normed.ca 
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: 
Off campus toll free 1-800-461-8777, option 8, or locally either 
(705)-662-7120 or (807)-766-7500


>>> Tim Gustafson <tjg at soe.ucsc.edu> 8/27/2009 12:59 PM >>>
Hi,

I have a web form that is sending an e-mail directly to an RT Queue address.  Tickets are being created based on those e-mails, but no messages are being sent out to the queue watchers when the new ticket is created.  There is nothing in the ticket history that says any attempt to send out any e-mail was made.  Is there some option I have to set to cause the queue to send out an "Here's your RT tracking number" e-mail for this queue?

Tim Gustafson
Baskin School of Engineering
UC Santa Cruz
tjg at soe.ucsc.edu 
831-459-5354

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users 

Community help: http://wiki.bestpractical.com ( http://wiki.bestpractical.com/ )
Commercial support: sales at bestpractical.com 


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com ( http://rtbook.bestpractical.com/ )
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090828/43dd1bab/attachment.htm>