[rt-users] Logs say: mason_handler.fcgiindex.html, browser missing css, gives me 404 on initial login

[Dominic Hargreaves]

On Wed, Dec 02, 2009 at 01:36:22AM -0500, Hugh Esco wrote:
> This is my fifth RT install and the second server I've put this
> application on.  The first four installs were on the same Debian
> machine. This one is the first on this centOS box.
> 
> I get the login form and logo
> (http://rt.ourdomain.com/NoAuth/images/bplogo.gif), 
> 
> but no css, or any other images.  Then after an initial log-in with
> root:password, I get only a 404 error.  
> 
> Anyone recognize those symptoms?
> 
> While rendering the login page, it writes to /var/log/httpd/error_log,
> thirteen invocations of this error:
> 
> script not found or unable to stat: 
> /usr/local/rt/vp/rt3.8.6/bin/mason_handler.fcgiNoAuth
> 
> The 'mason_handler.fcgiNoAuth', with no space before the 'NoAuth' looks
> awfully suspicious, but I have no idea where that might be generated.
> 
> Then, when I try to log in, I get this error:
> 
> script not found or unable to stat: 
> /usr/local/rt/vp/rt3.8.6/bin/mason_handler.fcgiindex.html
> 
> Again, with the no space after the '.fcgi' . . . 
> 
> I tried adding an extra space at the end of the lines in my vhost
> container.
> 
> FastCgiServer /usr/local/rt/vp/rt3.8.6/bin/mason_handler.fcgi
> -idle-timeout 120
> ScriptAlias / /usr/local/rt/vp/rt3.8.6/bin/mason_handler.fcgi
> 
> without changing the result.
> 
> What is it I might be missing here, please?

Try

ScriptAlias / /usr/local/rt/vp/rt3.8.6/bin/mason_handler.fcgi/

(ie with the extra / at the end). This is the configuration I'm using.

-- 
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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