[rt-users] I'm almost there!

[Wagner Pereira]

Kevin,

I've tried to install this, but check this out:

cpan[1]> install 
RT::FM                                                                                   

CPAN: Storable loaded ok (v2.18)
Going to read '/root/.cpan/Metadata'
  Database was generated on Wed, 02 Dec 2009 10:40:10 GMT
CPAN: YAML loaded ok (v0.70)
Going to read 143 yaml files from /root/.cpan/build/
CPAN: Time::HiRes loaded ok (v1.9711)
DONE
Restored the state of none (in 1.2107 secs)
Warning: Cannot install RT::FM, don't know what it is.
Try the command

    i /RT::FM/

to find objects with matching identifiers.

Next, I made what CPAN suggested to do, and...

cpan[1]> i 
/RT::FM/                                                                                       

CPAN: Storable loaded ok (v2.18)
Going to read '/root/.cpan/Metadata'
  Database was generated on Wed, 02 Dec 2009 10:40:10 GMT
CPAN: YAML loaded ok (v0.70)
Going to read 143 yaml files from /root/.cpan/build/
CPAN: Time::HiRes loaded ok (v1.9711)
DONE
Restored the state of none (in 1.2082 secs)
No objects found of any type for argument /RT::FM/


Finally, in my RT_SiteConfig.pm I have the follow lines commented:

#Set (@Plugins,(qw(Extension::QuickDelete RT::FM)));
#Set (@Plugins,(qw(RT::FM));

-- 

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Fone at RNP 1015-8902



Kevin Falcone escreveu:
> On Thu, Dec 03, 2009 at 12:55:06PM -0200, Wagner Pereira wrote:
>   
>> Hey, folks.
>>
>> What this message below means? (Logged on my /var/log/apache2/errors.log)
>>
>> And how can I solve that problem?
>>
>> [Thu Dec 03 12:44:46 2009] [error] [client 200.133.192.22] Can't locate 
>> RT/FM.pm in @INC (@INC contains: /usr/local/rt-3.8.6/bin/../local/lib 
>> /usr/local/rt-3.8.6/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 
>> /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 
>> /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . 
>> /etc/apache2) at /usr/local/rt-3.8.6/bin/../lib/RT.pm line 627.\n
>>     
>
> Did you install RT::FM?
> If not, you shouldn't have Set(@Plugins, qw(RT::FM)); in your
> RT_SiteConfig.pm
>
> -kevin
>
>   
>> My /etc/apache2/sites-available/default file is:
>>
>> <VirtualHost *:80>
>>     ServerName rtracker.pop-sp.rnp.br
>>     ServerAdmin wpereira at pop-sp.rnp.br
>>     RedirectMatch ^/$ http://rtracker.pop-sp.rnp.br/rt/
>>     DocumentRoot /var/www
>>     CustomLog /var/log/apache2/www-pop-webmail.log combined
>>     ServerSignature Off
>>     LogLevel warn
>> </VirtualHost>
>>
>> And my /usr/local/rt-3.8.6/etc/RT_SiteConfig.pm is:
>>
>> ### Custom settings ###
>> Set($rtname, 'PoP-SP'); Set($Organization, 'rtracker.pop-sp.rnp.br'); 
>> Set($CorrespondAddress, 'rt at rtracker.pop-sp.rnp.br'); 
>> Set($CommentAddress, 'rt-comment at rtracker.pop-sp.rnp.br'); 
>> Set($OwnerEmail, 'admin at pop-sp.rnp.br'); Set($MaxAttachmentSize, 10000000);
>>
>> # THE DATABASE
>>
>> Set($DatabaseType, 'mysql');
>>
>> Set($DatabaseUser, 'rtuser'); Set($DatabasePassword, 'pass_rtuser'); 
>> Set($DatabaseName, 'rtdb');
>>
>> # THE WEBSERVER
>>
>> Set($WebPath, '/rt'); Set($WebBaseURL, 'http://rtracker.pop-sp.rnp.br');
>>
>> Thanks in advance!
>>
>> -- 
>>
>> Wagner Pereira
>>
>> PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
>> CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
>> http://www.pop-sp.rnp.br
>> Fone at RNP 1015-8902
>>
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>>     
>> ------------------------------------------------------------------------
>>
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>>
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