[rt-users] Trying to auto include RTFM article based on tab click.

[Kevin Falcone]

On Thu, Dec 03, 2009 at 10:10:45AM -0800, William Graboyes wrote:
>    Currently testing on RT 3.8.6.
> 
>    When you type in the article number and hit `GO` it works as expected, only when you are
>    wanting to include that article by default (maybe there is a better way of doing this?) does
>    it look like html source instead of wysiwyg.

You may need to also pass in FCKeditorEncoded=1 in the URL
We escape quoted replies before the FCKeditor sees them, and the RTFM
include looks like a quoted reply in this instance.  If that doesn't
solve it, I have no idea without digging.

-kevin

>    On Thu, Dec 3, 2009 at 9:57 AM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
> 
>      On Thu, Dec 03, 2009 at 09:31:13AM -0800, William Graboyes wrote:
>      > Hi List,
>      >
>      > I believe I have the proper method (or not).
>      >
>      > {$RT Host
>      >
>      name}/rt3/Ticket/Update.html?Action=Comment&id={$ticketNumber}&RTFM-Include-Article-Named={$article}
>      >
>      > Now when I include the desired article, I have a problem with the way it is displaying in
>      the
>      > FSCK editor Such as Follows:
> 
>      Does it work when using the normal RTFM inclusion method?
> 
>      You also don't say what RT version you're running, and the FCKeditor
>      has had a number of bugfixes
>      -kevin
>      > Hi <Requester Name>,
>      > <br />
>      > <br />Your request has been received and assigned to <GroupName>
>      > <br />
>      > <br />Thanks,
>      > <br />Service Desk
>      > <br />
>      >
>      > Is there an extra processing directive that is required to force this to load first in the
>      > "Source" portion of the FSCK editor?
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