[rt-users] Trying to auto include RTFM article based on tab click.

[William Graboyes]

Kevin,

Some days I would forget my head if it weren't bolted to my neck.

Currently testing on RT 3.8.6.

When you type in the article number and hit `GO` it works as expected, only
when you are wanting to include that article by default (maybe there is a
better way of doing this?) does it look like html source instead of wysiwyg.

Thanks,

Bill

On Thu, Dec 3, 2009 at 9:57 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Dec 03, 2009 at 09:31:13AM -0800, William Graboyes wrote:
> >    Hi List,
> >
> >    I believe I have the proper method (or not).
> >
> >    {$RT Host
> >
>  name}/rt3/Ticket/Update.html?Action=Comment&id={$ticketNumber}&RTFM-Include-Article-Named={$article}
> >
> >    Now when I include the desired article, I have a problem with the way
> it is displaying in the
> >    FSCK editor Such as Follows:
>
> Does it work when using the normal RTFM inclusion method?
>
> You also don't say what RT version you're running, and the FCKeditor
> has had a number of bugfixes
>
> -kevin
>
> >    Hi <Requester Name>,
> >    <br />
> >    <br />Your request has been received and assigned to <GroupName>
> >    <br />
> >    <br />Thanks,
> >    <br />Service Desk
> >    <br />
> >
> >    Is there an extra processing directive that is required to force this
> to load first in the
> >    "Source" portion of the FSCK editor?
>
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