[rt-users] Adding AdminCC on ticket creation fails without ModifyTicket right

[Nick Kartsioukas]

On Thu, 03 Dec 2009 14:10:32 -0800, "Ken Crocker" <kfcrocker at lbl.gov>
said:
> I suppose you could make yourself the owner when you create it, then 
> after it is created, give it to someone else. But that is the long way 
> around. You could also write a scrip to do it with RT authority, but 
> that is a little like doing it twice when it shouldn't be necessary.

Yep, but since I don't have ownership rights in all queues, I would have
to create it in a queue in which I could own it, set myself as the owner
when I create it, then move the ticket to the other queue...quite a
round-about way to do it.
 
> Are you sure you don't have a set list of AdminCc's for each queue? That 
> way you just grant the right "ModifyTicket" to the role "AdminCc" at the 
> queue level.

Nope, we don't have any AdminCCs set at the queue level.  Sometimes
staff here have an interest in a case and want to follow the comments on
it, so the ticket creator would add them when creating the ticket.  We
only want ModifyTicket to be granted to the owner, so someone else
doesn't accidentally close or move a ticket that's not theirs (have to
steal it, then perform the action...a two-step process that should
prevent such errors, especially if someone starts clicking things they
don't understand on the Bulk Update screen).