[rt-users] Adding AdminCC on ticket creation fails without ModifyTicket right

[Ken Crocker]

Nick,

I suppose you could make yourself the owner when you create it, then 
after it is created, give it to someone else. But that is the long way 
around. You could also write a scrip to do it with RT authority, but 
that is a little like doing it twice when it shouldn't be necessary.

Are you sure you don't have a set list of AdminCc's for each queue? That 
way you just grant the right "ModifyTicket" to the role "AdminCc" at the 
queue level.

Kenn
LBNL

On 12/3/2009 1:27 PM, Nick Kartsioukas wrote:
> On Thu, 03 Dec 2009 12:52:06 -0800, "Ken Crocker" <kfcrocker at lbl.gov>
> said:
>   
>> Have you tried setting the AdminCc when creating the ticket? You can do 
>> that with the WebUI. If these tickets are being created via Email, then 
>> downloading/installing the "CommandByMail" extension/plugin will allow 
>> you to do this.
>>     
>
> Yep, I am setting the AdminCC on the ticket creation page via the web
> interface.  It appears that RT treats setting the AdminCC as a separate
> transaction from the ticket creation, so it creates the ticket, then
> attempts to apply the AdminCC value, and that's where it fails (as after
> the ticket is created, I don't have the ModifyTicket right).
>
> Privileged user with: CreateTicket, CommentOnTicket, SeeQueue,
> ShowOutgoingEmail, ShowTicket, ShowTicketComments on the queue in
> question.
>
> I wish "ModifyTicket" was split up, it encompasses quite a lot of
> operations...
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>
>   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091203/e794aab8/attachment.htm>