[rt-users] Requester details in query

[Kenneth Marshall]

On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote:
> Greetings,
> 
> I want to create a printable report that lists open tickets in a queue
> that includes requester details including phone and address.
> 
> Is there a way to do that with the query builder or do I have to whip
> out my perl-fu and write a custom report.
> 
> -- 
> Randy Smith
> http://www.vuser.org/
> http://perlstalker.blogspot.com/
> 
Randy,

We populate custom fields with the requestor information at
ticket creation since it does change over time and this allows
us to know, for example, from which department the request 
originated. If you do that, you should be able to simple add
the appropriate CF's to your report.

Regards,
Ken