[rt-users] Custom fields in search results

[William Graboyes]

Hi Jake,

Sorry for that last transmission, it sent without my consent.

At any rate, when you have custom fields assigned to a queue, they will only
show up in the query builder if you have that queue selected.

Otherwise you would need to make the custom field global to be able to
search without a qualified queue.

Thanks,
Bill

On Fri, Dec 4, 2009 at 9:35 AM, William Graboyes <
william.graboyes at theportalgrp.com> wrote:

> Hi Jake,
>
> When you have custom fields assigned to a
>
> On Thu, Dec 3, 2009 at 11:02 AM, elsif <jake at elsif.net> wrote:
>
>> RT 3.8.5 on FreeBSD 6.2 using Apache 2.2.6
>>
>> How can I have the search functions search and display custom fields?
>>
>> The page here:
>> http://wiki.bestpractical.com/view/DisplayCustomFieldsInTicketSearch
>>
>> ...says that the conventional method doesn't work in 3.6 and above.
>>
>> I've created Custom Fields for 'tickets', added it to the queue, and when
>> I create a new ticket the dropdown box is there.
>>
>> But in both simple and advanced saarch I'm unable to make RT find results
>> based on the option (development categories 'bugs, 'feature requests',
>> etc) that was chosen for the custom field.
>>
>> -jake
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>>
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>
>
>
> --
> Bill Graboyes
> On Assignment At:
> Toyota Motor Sales, USA, Inc.
> Consumer Portal Delivery
> Office: (310) 468-6754
> Cell: (714) 515-8312
>



-- 
Bill Graboyes
On Assignment At:
Toyota Motor Sales, USA, Inc.
Consumer Portal Delivery
Office: (310) 468-6754
Cell: (714) 515-8312
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