[rt-users] Grant access to tickets to a group of people when created by one of them

Ken Crocker kfcrocker at lbl.gov
Mon Dec 7 11:51:56 EST 2009


There is alot of info you're not giving us. Like, when you say "open", 
does that mean they are "owners"? To "open" a ticket, you must change 
the status and therefore they have the "ModifyTicket" right. In most 
installations I've seen, they only allow the "owner" to Modify a ticket 
because it keeps users from changing things on a ticket without others 
knowing, so your workflow info is important. Also, are all these tickets 
in the same Queue? Another thing, what notification scrips are there at 
the Global/Queue level?


On 12/6/2009 10:41 PM, L B wrote:
> Hello,
>  I need to grant access to 10 different users (each one has his RT
> account) to any ticket opened by one of them. They just want to have
> access, not to receive emails, so adding them as admincc or requestor
> in a scrip is not sufficient.
> Any idea regarding the best way to implement this ?
> Many thanks !

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