[rt-users] requestors filling up the owner dropdownbox

[Ken Crocker]

SB,

Sounds like there is a Privilege setting that is doing one or more of 
the following:

Globally defaulting a requestor as the ticket owner
Granting a variety of these Privileges ( "ModifyTicket, "OwnTicket", 
TakeTicket") to WAY more users than you want, either globally or in a 
queue to all privileged users, etc. Stuff like that.

If a User can Take/Own a ticket, then they are possible selections as a 
ticket owner.

Hope this helps.

Kenn
LBNL


On 12/7/2009 12:26 PM, SB wrote:
> Hi,
>
> I just started using RT 3.8.6 and i noticed that my ticket owner 
> dropdown box is clogging up
> I expected only the staff members to be in that list but now every 
> customer dat creates a ticket ends up in this list
> How do i stop that from happening ? & How do i clean that mess up?
>
> Thanks
>
> Leon Berkers
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