[rt-users] Autocreate user from body of e-mail

[Kevin Falcone]

On Tue, Dec 08, 2009 at 09:09:15AM +0100, Brot Stéphane wrote:
> Hello,
> 
> We have a support web form that send e-mails. These e-mails come always with the same 'generic' sender address. But the e-mail address of the requestor is in the body of the e-mail. I would like to manage these support requests with RT. 
> 
> Would it be possible to check/autocreate user according to some text of the body of the e-mail instead of the sender e-mail address ?
> 
> RT is such a 'beast', I don't know where to start from. Any hint about where the 'magic' of user autocreation takes place ?

You can use RT-Extension-ExtractCustomFieldValues to match the real
email address and then load the user and make them the requestor of
the ticket.

-kevin
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