[rt-users] RT-Users Digest, Vol 69, Issue 18

rifaqat zaheer rifaqat051 at gmail.com
Tue Dec 8 13:02:30 EST 2009


Help me,Its quite urgent

On Mon, Dec 7, 2009 at 9:48 PM, <rt-users-request at lists.bestpractical.com>wrote:

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> Today's Topics:
>
>   1. Change Simple search behavour to include all tickets      content
>      by default as well as closed tickets (David Lane)
>   2. Re: Change Simple search behavour to include all tickets
>      content by default as well as closed tickets (Emmanuel Lacour)
>   3. Hyperlink in RT not working (Praveen C)
>   4. Grant access to tickets to a group of people when created by
>      one of them (L B)
>   5. Re: Help reverting RT 3.8.6 back to displaying    username
>      instead of RealName (Kenneth Marshall)
>   6. Re: Only showing a certain custom field when another custom
>      field has a certain value selected (Kevin Falcone)
>   7. Re: Can I add more than one email address to a user? (within
>      user configuration) (Kevin Falcone)
>   8. Innovation in RT (rifaqat zaheer)
>   9. Re: Innovation in RT (Jesse Vincent)
>  10. Re: Innovation in RT (Andy Millar)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Sun, 6 Dec 2009 17:14:29 -0100
> From: David Lane <dave at goodchoice.it>
> Subject: [rt-users] Change Simple search behavour to include all
>        tickets content by default as well as closed tickets
> To: rt-users at lists.bestpractical.com
> Message-ID:
>        <b8c47b270912061014o786a0d02y7d945fe7c9a4a8eb at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> I realise this will be sloooowww  but i did it before with 3.6 and want to
> do it again
>
> Google is being very unkind to me today and the archives are not helping
> either
>
> I think my previous fix was ugly but I don't have access to the info - and
> the new search tool will change whats required too
>
> The wiki makes mention of various ways to include resolved tickets but is
> silent on the content search
>
> So to summarise I want the default behaviour to do
>
> Any content (fulltext) of any ticket of any status
>
> Thanks
>
> Dave
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> ------------------------------
>
> Message: 2
> Date: Sun, 6 Dec 2009 20:25:39 +0100
> From: Emmanuel Lacour <elacour at easter-eggs.com>
> Subject: Re: [rt-users] Change Simple search behavour to include all
>        tickets content by default as well as closed tickets
> To: rt-users at lists.bestpractical.com
> Message-ID: <20091206192539.GD4507 at easter-eggs.com>
> Content-Type: text/plain; charset=us-ascii
>
> On Sun, Dec 06, 2009 at 05:14:29PM -0100, David Lane wrote:
> > I realise this will be sloooowww  but i did it before with 3.6 and want
> to
> > do it again
> >
> > Google is being very unkind to me today and the archives are not helping
> > either
> >
> > I think my previous fix was ugly but I don't have access to the info -
> and
> > the new search tool will change whats required too
> >
> > The wiki makes mention of various ways to include resolved tickets but is
> > silent on the content search
> >
> > So to summarise I want the default behaviour to do
> >
> > Any content (fulltext) of any ticket of any status
> >
>
>
> you have to modify the method "QueryToSQL" in lib/RT/Search/Googleish.pm
> for this.
>
>
>
>
> ------------------------------
>
> Message: 3
> Date: Mon, 7 Dec 2009 11:37:09 +0530
> From: Praveen C <praveen.velu at hotmail.com>
> Subject: [rt-users] Hyperlink in RT not working
> To: <rt-users at lists.bestpractical.com>
> Message-ID: <BLU104-W102E28A8C888A84038583190900 at phx.gbl>
> Content-Type: text/plain; charset="iso-8859-1"
>
>
> Hi,
>
> I am not able to add hyperlink using RT web interface. If I add a hyperlink
> using FCK editor, at the receiving end I am not able to see any hyperlinks.
> I am getting a plain text mail without any hyperlinks. I have installed RT
> 3.8 in Debian lenny
>
> Looking for your help
>
> Thanks in advance..
>
> -Pravin-
>
> _________________________________________________________________
> New Windows 7: Simplify what you do everyday. Find the right PC for you.
> http://windows.microsoft.com/shop
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> ------------------------------
>
> Message: 4
> Date: Mon, 7 Dec 2009 07:41:01 +0100
> From: L B <bertignac at gmail.com>
> Subject: [rt-users] Grant access to tickets to a group of people when
>        created by one of them
> To: rt-users <rt-users at lists.bestpractical.com>
> Message-ID:
>        <da03fe3e0912062241r7f7ba4d7pfa03b9e56426ff94 at mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Hello,
>
>  I need to grant access to 10 different users (each one has his RT
> account) to any ticket opened by one of them. They just want to have
> access, not to receive emails, so adding them as admincc or requestor
> in a scrip is not sufficient.
>
> Any idea regarding the best way to implement this ?
>
> Many thanks !
> --
> L.B.
>
>
> ------------------------------
>
> Message: 5
> Date: Mon, 7 Dec 2009 08:25:11 -0600
> From: Kenneth Marshall <ktm at rice.edu>
> Subject: Re: [rt-users] Help reverting RT 3.8.6 back to displaying
>        username        instead of RealName
> To: Aaron Guise <aaron at guise.net.nz>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <20091207142511.GQ3237 at it.is.rice.edu>
> Content-Type: text/plain; charset=us-ascii
>
> On Sun, Dec 06, 2009 at 11:12:56PM +1300, Aaron Guise wrote:
> > Hi,
> >
> > Just updated to RT 3.8.6,  all looks well but on rt 3.8.0 all users were
> > listed in select box and transaction history as username i.e aguise for
> > myself.   RT 3.8.6 is displaying the full name (Aaron Guise) .  Our users
> > are so used to the old format and they really want it back.  Can someone
> > point me to the file in which I can amend this?  I found this snippet in
> > RT_Config.pm and basically I need to find the procedure is so I can alter
> it
> > to get the username instead.
> >
> > Any help would be greatly appreciated.
> >
> > =item C<$UsernameFormat>
> >
> > This determines how user info is displayed. 'concise' will show one of
> > either NickName, RealName, Name or EmailAddress, depending on what exists
> > and whether the user is privileged or not. 'verbose' will show RealName
> and
> > EmailAddress.
> >
> > =cut
> >
> > Set($UsernameFormat, 'concise');
> >
> >
> > --
> > Regards,
> >
> > Aaron
>
> Hi Aaron,
>
> We had the same problem here. It was a bit odd that the old format
> is not one of the options. Here are the changes we made for 3.8.5
> that will probably work in 3.8.6 as well:
>
> cp RTHOME/share/html/Elements/ShowUser -> local/html/Element/ShowUser
>
> Patch as follows:
>
> --- share/html/Elements/ShowUser        2009-10-13 12:24:43.000000000 -0500
> +++ local/html/Elements/ShowUser        2009-10-27 10:13:58.000000000 -0500
> @@ -60,6 +60,9 @@
>  if ( $style eq 'concise' ) {
>     $m->comp( '/Elements/ShowUserConcise', User => $User );
>  }
> +elsif ( $style eq 'old' ) {
> +    $m->comp( '/Elements/ShowUserOld', User => $User );
> +}
>  else { $m->comp( '/Elements/ShowUserVerbose', User => $User ); }
>  </%INIT>
>  <%ARGS>
>
> and here is ShowUserOld:
>
> ------------------------
> <%INIT>
> if ($User) {
>    my $printable;
>    if ( $User->EmailAddress && $User->EmailAddress ne $User->Name ) {
>             $printable = $User->Name . ' <' . $User->EmailAddress .'>';
>    }
>    else {
>             $printable = $User->Name
>          || $User->EmailAddress
>          || $User->RealName
>          || $User->NickName;
>    }
>    $m->out( $m->interp->apply_escapes( $printable, 'h' ) );
> }
>
> </%INIT>
> <%ARGS>
> $User => undef
> $Address => undef
> </%ARGS>
> ------------------------
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
>
>
> ------------------------------
>
> Message: 6
> Date: Mon, 7 Dec 2009 10:48:52 -0500
> From: Kevin Falcone <falcone at bestpractical.com>
> Subject: Re: [rt-users] Only showing a certain custom field when
>        another custom field has a certain value selected
> To: rt-users at lists.bestpractical.com
> Message-ID: <20091207154852.GE910 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Fri, Dec 04, 2009 at 03:23:24PM -0500, Kyle McKinley wrote:
> > I realize this is an open ended question here.  I'm looking for a way to
> > hide custom fields until necessitated by the choice of a value in
> > another custom field.  Is their a way to do this with Scrips or do I
> > need to dig into the config files?  Or is this some capability that
> > hierarchal custom fields will provide when I upgrade at some point?  So
> > what I'm really getting at, is should I just wait till I upgrade.
>  Thanks!
>
> Hierarchical Custom Fields just allow you to change the options
> available in Custom Field B based on your selection in Custom Field A.
>
> Hiding or showing CFs based on selection values would require custom
> hacking.
>
> -kevin
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> ------------------------------
>
> Message: 7
> Date: Mon, 7 Dec 2009 10:56:39 -0500
> From: Kevin Falcone <falcone at bestpractical.com>
> Subject: Re: [rt-users] Can I add more than one email address to a
>        user? (within user configuration)
> To: rt-users at lists.bestpractical.com
> Message-ID: <20091207155639.GF910 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Sat, Dec 05, 2009 at 06:48:20AM -0800, John David Chapman wrote:
> >
> > Lets assume I have set up user Joe Bloggs.
> >
> > I added joe.bloggs1 at example.com; joe.bloggs2 at example.com as the email
> with
> > user configuration.
> >
> > However, RT only ever notifies joe.bloggs1 at example.com
>
> You can't do this.
>
> You can have two users and use RT-Extension-MergeUsers to merge the
> two and have RT look up the secondary address to find the primary
> user.
>
> -kevin
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> ------------------------------
>
> Message: 8
> Date: Mon, 7 Dec 2009 21:23:37 +0500
> From: rifaqat zaheer <rifaqat051 at gmail.com>
> Subject: [rt-users] Innovation in RT
> To: rt-users at lists.bestpractical.com
> Message-ID:
>        <e2cbad0b0912070823q6dd2cee5o43aea4ee034cd3c at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Respected sir!
>
>                                I completed the Project of generating an
> email when an error comes in a switches and router using RT software. Now I
> want something new in RT . There is scholarships program of RT software and
> they are asking about the research proposal.Please guide me with your
> valuable suggestions and advice about innovation in RT software, what I can
> do extra customization in RT software so that based on it I can write my
> research proposal.I need small research proposal in order to get some
> idea.Sir kindly help  me in this situation.
> I shall be very thankful
>
>
>
> YOURS Obediently
>  Rifaqat Zaheer
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> ------------------------------
>
> Message: 9
> Date: Mon, 7 Dec 2009 11:35:21 -0500
> From: Jesse Vincent <jesse at bestpractical.com>
> Subject: Re: [rt-users] Innovation in RT
> To: rifaqat zaheer <rifaqat051 at gmail.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <20091207163521.GU32347 at bestpractical.com>
> Content-Type: text/plain; charset=us-ascii
>
>
>
>
> On Mon, Dec 07, 2009 at 09:23:37PM +0500, rifaqat zaheer wrote:
> > Respected sir!
> >
> >                                 I completed the Project of generating an
> > email when an error comes in a switches and router using RT software. Now
> I
> > want something new in RT . There is scholarships program of RT software
> and
> > they are asking about the research proposal.Please guide me with your
> > valuable suggestions and advice about innovation in RT software, what I
> can
> > do extra customization in RT software so that based on it I can write my
> > research proposal.I need small research proposal in order to get some
> > idea.Sir kindly help  me in this situation.
> > I shall be very thankful
>
> Rifaqat,
>
>
> Do they actually mean Request Tracker or are you perhaps looking at
> Real-Time software?
>
> Best,
> Jesse
>
>
>
> >
> > YOURS Obediently
> >  Rifaqat Zaheer
>
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
>
> --
>
>
> ------------------------------
>
> Message: 10
> Date: Mon, 07 Dec 2009 16:48:11 +0000
> From: Andy Millar <andy at andymillar.co.uk>
> Subject: Re: [rt-users] Innovation in RT
> To: rt-users at lists.bestpractical.com
> Message-ID: <1260204491.9585.73.camel at millaralpt>
> Content-Type: text/plain
>
> On Mon, 2009-12-07 at 21:23 +0500, rifaqat zaheer wrote:
> > Respected sir!
> ...
>
> I'm also confused as to why I've received this mail off-list as well.
>
> The mail has come from the same name and a different email address.
>
> Andy
>
>
> ------------------------------
>
> _______________________________________________
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> RT-Users at lists.bestpractical.com
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>
>
> End of RT-Users Digest, Vol 69, Issue 18
> ****************************************
>
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