[rt-users] More About Permissions

[Ken Crocker]

Jason,

Have you considered creating a Ticket Custom Field that is updated with 
the phone number when the ticket is created? That way, a User can be 
given the "SeeCustomField" right as part of the "Privileged" group and 
they won't be able to change tickets or anything.

Kenn
LBNL

On 12/8/2009 2:00 PM, Jason Ledford wrote:
> I am trying to configure a new RT install and trying to find all the 
> info I can, this part is eluding me though.
>  
> I want me privledged users to be able to open a ticket, and click the 
> more about <username> link so they can get info like phone numbers and 
> such.
>  
> It seems like the only way I can enable those permissions is to enable 
> global rights for AdminUsers and ShowConfigTab.  I don't really want 
> all these users to be able to modify users and I don't want them to 
> see the config tab.  What I am I missing for enabling these 
> permissions, or is there another way to get what I want, maybe create 
> a local version of the /ticket/display.html page that removes that 
> restriction?
>  
> Thanks for your help
>  
>  
>  
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091208/c82f154c/attachment.htm>