[rt-users] Stripping attachments for outgoing mail for specific queue
dominic.hargreaves at oucs.ox.ac.uk
Wed Dec 9 11:10:17 EST 2009
On Wed, Dec 09, 2009 at 03:59:04PM +0000, n.chrysandreas at albourne.com wrote:
> I am creating a new queue in my RT (3.8.5) system. As users will be sending a fair amount of attachments, I would like to strip the outgoing emails of these attachments in order to keep their mailbox size low. So users will still get email for any comments/correspondences but not the attachments.
> Is there any way that RT can strip the attachments of outgoing mail for a specific queue?
> Does anyone know if this is possible in any way?
> I was thinking maybe I can achieve this by modifying the system queue scrips (that are : "on action" Notify "someone"), but don't really know how if it is possible or how to achieve this.
Create per-queue templates for the Correspondence/Comment-related
templates (depending on exactly which people you don't want to
receive attachments) by copying the template content from the
global templates of the same name, and remove the
line from them.
You shouldn't need to modify the scrips as long as you name the
per-queue templates after the global ones, so they will automatically
override them, I believe.
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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