[rt-users] see only own tickets

[Kevin Falcone]

On Wed, Dec 09, 2009 at 05:21:44PM +0200, Ibrahim Harrani wrote:
>    I want to create a queue for my customers about our one product support
>    The customers will create a tickets on the same queue. But they should not see each other
>    tickets. They must see
>    only their created tickets.
> 
>    Can I do something like this in RT?

Make sure ShowTicket is only granted to your internal users and
Requestors, not to a broad group of users (and as someone else
suggested, investigate the SelfService UI)

-kevin
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