[rt-users] see only own tickets

[Ibrahim Harrani]

Thank Jason,
I removed user rights and granted only see queue and open ticket right.
It seems that is OK.

Bye

On Wed, Dec 9, 2009 at 5:32 PM, Jason Ledford <jledford at biltmore.com> wrote:

>  Would that not be non-privileged users using the self-service module?
> They create their tickets and can only see tickets they have created.  It’s
> a non-privileged user so can’t do much else.
>
>
>
> **I am new to this as well so I might be completely wrong**
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Ibrahim Harrani
> *Sent:* Wednesday, December 09, 2009 10:22 AM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* [rt-users] see only own tickets
>
>
>
>  Hi,
>
> I installed RT 3.8.4.
> I searched in documents etc but i could not find an answer about my
> following configuration:
> I want to create a queue for my customers about our one product support
> The customers will create a tickets on the same queue. But they should not
> see each other tickets. They must see
> only their created tickets.
>
> Can  I do something like  this in RT?
>
> Thanks.
> Ibrahim
>
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