[rt-users] Extractcustomfield missing scripaction

[Eleanor J. Evans [Panix Staff]]

On Thu, Dec 10, 2009 at 01:42:40PM -0500, Jason Ledford wrote:
> I have just install the extract custom field module from cpan.  I
> have added the plugin to RT and I can see it from the System Config
> page that shows it is loaded.  There are no errors reported in the
> log.  When I go to create a new scrip, either global or in the
> queue, I don't have the action Extract Custom Field.  All the posts
> and documentation I can find doesn't mention anything in between
> those steps.  What am I missing?

When you say "I can see it from the System Config page", do you see it
in a) Loaded perl modules b) RT Config : core config : Plugins and c)
Perl Include Paths (@INC)?

If it's not in b), you need to add 

Set( @Plugins, qw(RT::Extension::ExtractCustomFieldValues) );

to your RT_SiteConfig.pm.


-- 
Eleanor J. (Piglet) Evans, eje at panix.com
Customer Support, (212) 741-4400