[rt-users] RT with authenticated mail server

[Rob MacGregor]

On Fri, Dec 11, 2009 at 08:07, Jignesh Parmar <jignesh at aruhat.com> wrote:
> Hi
>
> I have a setup where RT is installed in specific server with it's own email
> system.
> And we have setup mails in such a way that my corporate group email id has
> one additional email as RT's email id, so the ticket is getting generated.
> In RT's email queue, the configured email address is from corporate's email.
> this is to hide mail system of RT.
>
> Now, when RT sends any reply/notification, it show from address as
> corporate's email.
> Till now, we have anonymous access in our corporate email server, and things
> were working find.
>
> But, due to spam attack, our IT team has disallowed anonymous access in our
> corporate email server, and made authentication compulsory.
> Due to this RT's emails are getting bounced and are not getting delivered to
> our corporate users.
>
> Please let me know how to overcome this issue.

Identify the SMTP server you're using on your RT box and configure it
to use SMTP AUTH.

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Rob MacGregor
      Whoever fights monsters should see to it that in the process he
        doesn't become a monster.                  Friedrich Nietzsche