[rt-users] RT with authenticated mail server

[Kenneth Marshall]

On Fri, Dec 11, 2009 at 01:37:56PM +0530, Jignesh Parmar wrote:
> Hi
>
> I have a setup where RT is installed in specific server with it's own email 
> system.
> And we have setup mails in such a way that my corporate group email id has 
> one additional email as RT's email id, so the ticket is getting generated.
> In RT's email queue, the configured email address is from corporate's 
> email. this is to hide mail system of RT.
>
> Now, when RT sends any reply/notification, it show from address as 
> corporate's email.
> Till now, we have anonymous access in our corporate email server, and 
> things were working find.
>
> But, due to spam attack, our IT team has disallowed anonymous access in our 
> corporate email server, and made authentication compulsory.
> Due to this RT's emails are getting bounced and are not getting delivered 
> to our corporate users.
>
> Please let me know how to overcome this issue.
>
> FYI, setup details is as follows:
>    RT: installed in Linux with postfix having email address as  
> /<queues>@rt.corporate.co.in/
>    Corporate Mail: /<users>@corporate.com/ on Microsoft Exchange
> //    Group Mail id corporate users to generate ticket: 
> /it-admin at corporate.com/ which forwards mail to 
> /it-admin at rt.corporate.co.in/
>    RT Queue: it-admin at rt.corporate.co.in is aliased to RT queue using RT 
> URL, and tickets getting generated in /it-admin/
>    Queue: it-admin, reply to address as /it-admin at corporate.com/
>    Autoreply/Notifications configured as usual
>    Whole setup was working fine. But, after enabling authentication in 
> Exchange, it stopped working.
>
>
> Regards,
> Jignesh
>
Look in the postfix documentation at the SASL_README to see
how to enable the client side SMTP AUTH support and use that
to send authenticated mail.

Regards,
Ken