[rt-users] scrip not working after upgrade

[Nicolas GUIOT]

Hi,

I still have exactly the same behaviour : 

your ticket has been rejeted

Status: open

Please, everyone, just let me know how YOU warn users that their ticket has been rejected.

Nicolas

On Fri, 11 Dec 2009 12:52:20 -0800
Ken Crocker wrote:

> Nicolas,
> 
> Try this:
> 
> # Custom Condition
> #
> my $trans = $self->TransactionObj;
> 
> return ($trans->Type eq "Status" &&
>         $trans->NewValue eq "rejected");
> 
> Kenn
> LBNL
> 
> On 12/11/2009 1:47 AM, Nicolas GUIOT wrote:
> > Hi everyone,
> >
> > I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a
> > last bug : 
> >
> > I had a scrip that was doing the following : if a ticket has been
> > rejected, then email the user so that he knows about it.
> >
> > This was made like this : 
> >
> > Condition : On Status Change
> > Action : Notify requestor, CCs, and AdminCCs
> > Template : GlobalTemplate : Reject
> > Stage : Transaction Create
> >
> > Custon Condition : 
> >  if ( $Ticket->Status eq "rejected") { return 1; }
> >  return 0;
> >
> > So, this works perfectly in the "old" setup (3.6.1). 
> >
> > But in 3.8.6, every time the status of the ticket changes (open,
> > solved, closed, etc...), the Requestor receives a "ticket rejected"
> > notice.
> >
> > Has anything changed between the 2 versions ? Did I miss something
> > else ?
> >
> > Thanks in advance for your help
> > Nicolas
> >