[rt-users] scrip not working after upgrade

[Ruslan Zakirov]

You have this behaviour because of value in Custom Condition drop
down, it should be user defined. Custom code only used with this
condition.

On Mon, Dec 14, 2009 at 12:35 PM, Nicolas GUIOT
<nicolas.guiot at risc-group.com> wrote:
> Hi,
>
> I still have exactly the same behaviour :
>
> your ticket has been rejeted
>
> Status: open
>
> Please, everyone, just let me know how YOU warn users that their ticket has been rejected.
>
> Nicolas
>
> On Fri, 11 Dec 2009 12:52:20 -0800
> Ken Crocker wrote:
>
>> Nicolas,
>>
>> Try this:
>>
>> # Custom Condition
>> #
>> my $trans = $self->TransactionObj;
>>
>> return ($trans->Type eq "Status" &&
>>         $trans->NewValue eq "rejected");
>>
>> Kenn
>> LBNL
>>
>> On 12/11/2009 1:47 AM, Nicolas GUIOT wrote:
>> > Hi everyone,
>> >
>> > I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a
>> > last bug :
>> >
>> > I had a scrip that was doing the following : if a ticket has been
>> > rejected, then email the user so that he knows about it.
>> >
>> > This was made like this :
>> >
>> > Condition : On Status Change
>> > Action : Notify requestor, CCs, and AdminCCs
>> > Template : GlobalTemplate : Reject
>> > Stage : Transaction Create
>> >
>> > Custon Condition :
>> >  if ( $Ticket->Status eq "rejected") { return 1; }
>> >  return 0;
>> >
>> > So, this works perfectly in the "old" setup (3.6.1).
>> >
>> > But in 3.8.6, every time the status of the ticket changes (open,
>> > solved, closed, etc...), the Requestor receives a "ticket rejected"
>> > notice.
>> >
>> > Has anything changed between the 2 versions ? Did I miss something
>> > else ?
>> >
>> > Thanks in advance for your help
>> > Nicolas
>> >
>
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-- 
Best regards, Ruslan.