[rt-users] scrip not working after upgrade

[Nicolas GUIOT]

OK, it works now

Thx

On Mon, 14 Dec 2009 22:08:29 +0300
Ruslan Zakirov wrote:

> You have this behaviour because of value in Custom Condition drop
> down, it should be user defined. Custom code only used with this
> condition.
> 
> On Mon, Dec 14, 2009 at 12:35 PM, Nicolas GUIOT
> <nicolas.guiot at risc-group.com> wrote:
> > Hi,
> >
> > I still have exactly the same behaviour :
> >
> > your ticket has been rejeted
> >
> > Status: open
> >
> > Please, everyone, just let me know how YOU warn users that their
> > ticket has been rejected.
> >
> > Nicolas
> >
> > On Fri, 11 Dec 2009 12:52:20 -0800
> > Ken Crocker wrote:
> >
> >> Nicolas,
> >>
> >> Try this:
> >>
> >> # Custom Condition
> >> #
> >> my $trans = $self->TransactionObj;
> >>
> >> return ($trans->Type eq "Status" &&
> >>         $trans->NewValue eq "rejected");
> >>
> >> Kenn
> >> LBNL
> >>
> >> On 12/11/2009 1:47 AM, Nicolas GUIOT wrote:
> >> > Hi everyone,
> >> >
> >> > I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a
> >> > last bug :
> >> >
> >> > I had a scrip that was doing the following : if a ticket has been
> >> > rejected, then email the user so that he knows about it.
> >> >
> >> > This was made like this :
> >> >
> >> > Condition : On Status Change
> >> > Action : Notify requestor, CCs, and AdminCCs
> >> > Template : GlobalTemplate : Reject
> >> > Stage : Transaction Create
> >> >
> >> > Custon Condition :
> >> >  if ( $Ticket->Status eq "rejected") { return 1; }
> >> >  return 0;
> >> >
> >> > So, this works perfectly in the "old" setup (3.6.1).
> >> >
> >> > But in 3.8.6, every time the status of the ticket changes (open,
> >> > solved, closed, etc...), the Requestor receives a "ticket
> >> > rejected" notice.
> >> >
> >> > Has anything changed between the 2 versions ? Did I miss
> >> > something else ?
> >> >
> >> > Thanks in advance for your help
> >> > Nicolas
> >> >
> >
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> 
> 
> 



--
Nicolas GUIOT
Risc Group - Service Production Exploitation
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