[rt-users] RT doesn't send HTML emails

[Nicolas GUIOT]

Hi,

On a brand new setup( 3.8.4, DB migrated from 3.6.1), I was hoping to have email sent in HTML format, but it's not the case.

I do have Set($PreferRichText, 1); in RT_SiteConfig.pm, but that doesn't solve my problem.

I can see the WYSIWYG editor, tickets show with  font/colors etc.. in the GUI, but emails are still plain text.

Do I have something else to configure ?

Thanks in advance


--
Nicolas GUIOT
Risc Group - Service Production Exploitation
Alcatel/CTI - Av. du Gal de Gaulle
45140 ORMES - FRANCE
Tel : (+33) 2 38 71 84 98
Fax : (+33) 2 38 75 76 92