[rt-users] Help with RT access rights

[Jason Ledford]

Dang,  3 of the same messages :)

I am a newb to rt but like to give where I take.  Could you use multiple queues to segregate the permissions and tickets?

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Machiel Richards
Sent: Friday, December 18, 2009 1:49 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Help with RT access rights

Hi all


                I am struggling with RT rights.

                We service multiple customers and so I want to create a user for each customer so that they can log into the RT system and log issues and assign accordingly.

                I created a test user with minimal access which are able to create tickets, however the user have access to search for tickets which then displays tickets logged by other customers as well.

                How can I limit the user to either not search but still have access to their own ticket or otherwise only search for their tickets.

                Your help is appreciated.

Regards
Machiel


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