[rt-users] Custom Field values are being deleted on ticket modification

[Ken Crocker]

Luis,

Then I am confused. If you have installed RT and are simply trying to 
set values for some Custom Fields before the customer uses RT, then why 
not simply use the "Bulk Update" feature? If you can identify the 
tickets in any way, that would be the way I would do it. I had a 
customer that added 1700 tickets 'en masse. What he did was put 
"bulk-specific" info in the "Subject" field that allowed us to identify 
the records we wanted to "bulk update" with certain CF values. It took a 
little time, but worked like a charm. Sorry that's all the help I can 
provide.

Kenn
LBNL

On 12/17/2009 5:50 AM, Luis E. Muñoz wrote:
> On Wed, 2009-12-16 at 09:12 -0800, Ken Crocker wrote:
>   
>> I had trouble awhile back with Custom Field values not being set at
>> all 
>> during the execution of a scrip, while all other changes took place 
>> correctly. The cause turned out to be that I had set the stage in the 
>> scrips to "TransactionCreate" instead of "TransactionBatch". Try
>> that. 
>> Remember, you have to turn on "TransactionBatch" in your 
>> RT_SiteConfiguration.pm file and bounce your session.
>>     
>
> Hi Ken, thanks for your suggestion.
>
> I did see your messages when researching the archives before submitting
> my question. However, I'm not sure how to apply this to my scenario. The
> snippet I posted is not running as part of a scrip; This is a stand
> alone script to be run right after a fresh install of RT, to bring it to
> the desired configuration for the customer.
>
> As such, I don't see where a transaction might come in... Any
> enlightenment is appreciated :-)
>
> Best regards.
>
> -lem
>  
>
>   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091218/efcfbcd2/attachment.htm>