[rt-users] 3.8.6 install problem/question

[Kevin Falcone]

On Fri, Dec 18, 2009 at 01:14:27PM -0800, Ken Crocker wrote:
> I'm in the middle of installing 3.8.6 on a Linux environment. Based on 
> what I read from the README, I didn't think I needed to install 
> QuickDelete or ICal and that installing RT::Calendar would take care of 
> all my basic Calendar needs. This doesn't seem to be the case.  During 
> the "make upgrade" process (to upgrade my Oracle DataBase), I ran into 
> errors that said it couldn't find any of those files. So I downloaded 
> and installed QuickCreate & ICal. No problem. Continuing with the :make 
> upgrade" for my DataBase I then get this:

Go find your @Plugins line in RT_SiteConfig.pm and remove the modules
that you have not installed.

No plugins ship with RT

If you did not install it into /opt/rt3/rt-3.8.6/local/plugins then
you cannot enable it

-kevin

> Proceed [y/N]:y
> Processing 3.7.1
> [Fri Dec 18 20:52:27 2009] [crit]: Can't locate RT/FM.pm in @INC (@INC 
> contains: /opt/rt3/rt-3.8.6/sbin/../local/lib 
> /opt/rt3/rt-3.8.6/sbin/../lib 
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi 
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl 
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi 
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl 
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at 
> /opt/rt3/rt-3.8.6/sbin/../lib/RT.pm line 627, <STDIN> line 4. 
> (/opt/rt3/rt-3.8.6/sbin/../lib/RT.pm:377)
> Can't locate RT/FM.pm in @INC (@INC contains: 
> /opt/rt3/rt-3.8.6/sbin/../local/lib /opt/rt3/rt-3.8.6/sbin/../lib 
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi 
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl 
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi 
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl 
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at 
> /opt/rt3/rt-3.8.6/sbin/../lib/RT.pm line 627, <STDIN> line 4.
> [rt at redsea rt3]$
> [rt at redsea rt3]$ find /opt/rt3 -name FM.pm
> [rt at redsea rt3]$ find /usr/lib/perl5 -name FM.pm
> 
> What is FM? Why is it not part of the general 3.8.6 install?
> I was under the impression that anything in RT that was NOT part of an 
> option/plugin would be part of the basic "make install" process for 3.8.6.
> 
> Also, somewhere in the process, I may even have the directories wrong.
> I thought that my basic pathway was supposed to be /opt/rt3/rt-x.x.x. 
> All install software (tar and otherwise) in something else (like 
> /opt/rt3/src) and run all the installs from there. Is that correct?
> 
> SO, now my three basic questions are:
> 1) where (directory path) am I supposed to run installs from? &
> 2) Where is everything supposed to e installed INTO? &
> 3) What modules do I have to install OTHER than the basic 3.8.6 install 
> in order to actually run 3.8.6 without any other extensions?
> 
> Help here would be extremely appreciated. Thank you in advance.
> 
> Kenn
> LBNL
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091218/7774363c/attachment.sig>