[rt-users] Undefined value using RT::Authen::ExternalAuth::LDAP

Gary Greene ggreene at minervanetworks.com
Mon Dec 21 15:57:23 EST 2009


That or the fact that that isn¹t valid RFC compliant URI syntax: try
http://rt/?user=john_doe instead. While some web browsers/servers will fake
it and try to work, most standards compliant ones like lighttp and Apache
aren¹t as forgiving.


On 12/21/09 12:22 PM, "William Graboyes" <william.graboyes at theportalgrp.com>
wrote:

> Hi Matt,
> 
> This is nothing more than an uneducated guess, so take it as a grain of salt,
> Could it possibly have something to do with writing/maintaining the
> cookie/session?
> 
> Thanks,
> Bill
> 
> On Mon, Dec 21, 2009 at 12:17 PM, Matt Adams
> <matt.adams at cypressinteractive.com> wrote:
>> Mike Peachey wrote:
>> 
>>> > It is definitely related to the filter. The problem is in UserExists
>>> > which ensures that the user actually exists in the user database, and is
>>> > run once for each specified database iirc.
>>> >
>>> > Double, triple and then quadruple check your filter value in the config.
>> 
>> I'm not convinced that the filter value is the config is to blame for
>> this.  It hasn't been changed since the initial installation and
>> everything has been working up until a little while ago.
>> 
>> I found out what was causing the problem although I still don't know
>> *why* it is a problem.
>> 
>> Someone changed the URL to RT in our wiki to be http://rt?user=john_doe
>> so that the username would be set automatically as per the wiki
>> username.  Seemed like a smart idea since both authenticate against the
>> same LDAP server.  Whenever this URL is used to get to RT the error appears.
>> 
>> If I remove ?user=john_doe and log in manually everything works just fine.
>> 
>> Does anyone know why this would be?  We're using RT 3.8.5 and
>> RT::Authen::ExternalAuth 0.08
>> 
>> My problem is solved for the time being but it would be nice to know why
>> ?user=john_doe causes problems.
>> 
>> 
>> Thanks,
>> 
>> Matt
>> --
>> Matt Adams
>> Development & Network Services, Cypress Interactive
>> http://cypressinteractive.com, http://edsuite.com
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> 
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>> 
>> 
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-- 
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091221/20adaea6/attachment.html>


More information about the rt-users mailing list