[rt-users] rt-3.8.6 is already installed... Error code 1

[Zach Boettner]

Ok, now I'm getting an HTTP 403 error when trying to access my RT
installation from my browser. I don't think I have the following correct,
but all I have to go by is
http://wiki.bestpractical.com/view/ManualApacheConfig

The syntax on the above link does not seem to match my installation, for
example, "/opt/rt3/share/html" does not seem to exist on my server. Is that
Linux syntax? The closest thing I can find to that is,
"/usr/local/share/rt38/html".

Also, the above link also shows "PerlRequire /opt/rt3/bin/webmux.pl". The
only place I see webmux.pl on my server is:
/usr/ports/www/rt38/work/rt-3.8.6/bin/webmux.pl

Feels like I'm fairly close, but what am I missing??


-----Original Message-----
From: Matthew Seaman [mailto:m.seaman at infracaninophile.co.uk] 
Sent: Tuesday, December 22, 2009 9:38 AM
To: Zach Boettner
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] rt-3.8.6 is already installed... Error code 1

Zach Boettner wrote:
> Can anyone tell me why I am getting the following error and how to resolve
> it? I'm trying to install RT38 from the ports in FreeBSD 8. It creates the
> /usr/local/www/rt38 directory but it is empty. And I get the following
> error. How can I get past this? I am fairly new to FreeBSD and
installation
> of RT. Thanks!

/usr/local/www/rt38 is actually meant to be empty.  It's the location for
installing
customizations and add-on RT packages.

Look at /usr/local/lib/perl5/site-perl/5.10.1/RT, /usr/local/share/rt38 and
/usr/local/etc/rt38 for the majority of the code.

Looks like you have actually managed to get RT installed successfully: all
you
need now is to set up the database, sort out the Apache config and start
using it.

	Cheers,

	Matthew

-- 
Dr Matthew J Seaman MA, D.Phil.                   7 Priory Courtyard
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