Hi , RT Version : 3.8.2 OS : fc11 In Admin Correspondence template i am using : RT-Attach-Message: Yes Content-Type: text/html Content: <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} > {$Transaction->Content()} it generates html email fine but the problem is "Ticket URL" is missing in all html emails. Any idea?