[rt-users] rt-3.8.6 is already installed... Error code 1

[Zach Boettner]

I meant to send this in my last email. What is wrong with the following? I
am getting HTTP 403 error when trying to access
http://servername/rt/index.html

Alias /rt/ /usr/local/share/rt38/html
<Directory "/usr/local/share/rt38/html"> Order allow,deny Allow from all
</Directory>

PerlRequire /usr/local/share/rt38/bin/webmux.pl
<Location /rt/>
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason
</Location>


-----Original Message-----
From: Matthew Seaman [mailto:m.seaman at infracaninophile.co.uk] 
Sent: Tuesday, December 22, 2009 9:38 AM
To: Zach Boettner
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] rt-3.8.6 is already installed... Error code 1

Zach Boettner wrote:
> Can anyone tell me why I am getting the following error and how to resolve
> it? I'm trying to install RT38 from the ports in FreeBSD 8. It creates the
> /usr/local/www/rt38 directory but it is empty. And I get the following
> error. How can I get past this? I am fairly new to FreeBSD and
installation
> of RT. Thanks!

/usr/local/www/rt38 is actually meant to be empty.  It's the location for
installing
customizations and add-on RT packages.

Look at /usr/local/lib/perl5/site-perl/5.10.1/RT, /usr/local/share/rt38 and
/usr/local/etc/rt38 for the majority of the code.

Looks like you have actually managed to get RT installed successfully: all
you
need now is to set up the database, sort out the Apache config and start
using it.

	Cheers,

	Matthew

-- 
Dr Matthew J Seaman MA, D.Phil.                   7 Priory Courtyard
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