[rt-users] ExternalAuth+LDAP questions/oddities

[Jason Ledford]

my test machine has rt installed on debian via apt-get (and should be the same on ubuntu) and it looks like you are missing this line
require "/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm"

you will also need to edit that file for your configuration.  restart apache and give it another try.
________________________________________
From: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] On Behalf Of Tobias G. Pfeiffer [tgpfeiffer at web.de]
Sent: Monday, December 28, 2009 5:49 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] ExternalAuth+LDAP questions/oddities

Hi again,

this ExternalAuth thing still doesn't really work for me. I'll try to
shorten my mail and hope anyone can help me.

1. I installed rt-3.8.4 via Ubuntu (9.10) repositories.

2. I installed RT::Authen::ExternalAuth via:
  export PERL5LIB=/usr/share/request-tracker3.8/lib
  cpan -i RT::Authen::ExternalAuth

3. I added
  Set( @Plugins, qw(RT::Authen::ExternalAuth) );
  Set($LogToFile      , 'debug');
(and other options; see my previous mail) to the RT_SiteConfig.pm.

4. The web interface lists
  RT::Authen::ExternalAuth v0.08;
as a loaded plugin and (among others, of course) the following options:
  ExternalAuthPriority: My_LDAP
  ExternalInfoPriority:My_LDAP
  ExternalSettings: My_LDAP, HASH(0xb44e3460)
  Plugins: RT::Authen::ExternalAuth

5. When logging in to the web interface with a user other than root, I
just get
  [error]: FAILED LOGIN for pfeiffer from 192.168.122.1
(/usr/share/request-tracker3.8/html/autohandler:268)
in the log file.

As someone told me on IRC, "if RT-Authen-ExternalAuth is enabled, it
will be very chatty", so I'm afraid that this isn't really "activated"
at all. Is there anything I could have done wrong (e.g. not setting the
correct PERL5LIB variable at some place) or something how I could check
if that plugin is ever used?

Thanks for your help,
Tobias