[rt-users] Child Ticket Creation with PDF Attachment

Tony John - ERS, HCL Tech tonyjohn at hcl.in
Tue Dec 29 02:50:22 EST 2009

Please could you give me any example to get the url of parent ticket attachment?


-----Original Message-----
From: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org] 
Sent: Tuesday, December 29, 2009 1:15 PM
To: Tony John - ERS, HCL Tech
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Child Ticket Creation with PDF Attachment

> Im trying to create a Child Ticket with a pdf attachment .The pdf which
> needs to be attached to the Child Ticket should be same as the pdf attached
> in the Parent Ticket.The Template which I use fails to attach the Parent
> ticket pdf attachment to the Child Ticket. The Template which I tried is
> given below:
Why would you want to clog your database with duplicate content like that?
You could simply given the URL of the parent's attachment in the child
ticket somewhere (body or a custom field)


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