[rt-users] Child Ticket Creation with PDF Attachment

[Ryan Hardester]

I have been looking at trying to figure out how to use this to store attachments on the filesystem and replace them with http links into the tickets, but haven't had much time. It may be an interesting option.

http://detach.optimism.cc/

--Ryan


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tony John - ERS, HCL Tech
Sent: Monday, December 28, 2009 11:50 PM
To: Jerrad Pierce
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Child Ticket Creation with PDF Attachment

Please could you give me any example to get the url of parent ticket attachment?

Thanks,
Tony

-----Original Message-----
From: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org] 
Sent: Tuesday, December 29, 2009 1:15 PM
To: Tony John - ERS, HCL Tech
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Child Ticket Creation with PDF Attachment

> Im trying to create a Child Ticket with a pdf attachment .The pdf which
> needs to be attached to the Child Ticket should be same as the pdf attached
> in the Parent Ticket.The Template which I use fails to attach the Parent
> ticket pdf attachment to the Child Ticket. The Template which I tried is
> given below:
Why would you want to clog your database with duplicate content like that?
You could simply given the URL of the parent's attachment in the child
ticket somewhere (body or a custom field)


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