[rt-users] File attachments in RTFM

[Kevin Falcone]

On Wed, Dec 30, 2009 at 03:43:09PM +0100, Richard Pijnenburg wrote:
> Are there plans to make this available?
> It's a feature that I believe more people would like to use ( I know I
> would love it )

It isn't something currently on the roadmap, but if a client requests
it, I'm sure it can be rolled in.

-kevin

> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
> Falcone
> Sent: Wednesday, December 30, 2009 3:32 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] File attachments in RTFM
> 
> On Wed, Dec 30, 2009 at 02:50:05PM +1300, Andrew Ruthven wrote:
> > Hey,
> > 
> > I've created an RTFM article, and attached a file to it.  But when I 
> > insert the article into a RT ticket I get the RTFM article, and
> > "Attachment: <attached filename>", but the attachment isn't attached 
> > to the ticket.
> > 
> > Is it possible to have it attach the file to the ticket as part of 
> > inserting the ticket?
> 
> This is, unfortunately, not a feature of RTFM.
> 
> -kevin
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