[rt-users] A problem with Ticket Search

[Emmanuel Lacour]

On Wed, Jan 14, 2009 at 02:58:28AM -0800, anusiak wrote:
> 
> I am a begginer RT administrator, and we are using RT with our company's user
> support system. We have about 100000 or more e-mail addresses/users in RT
> database at the moment, and trying to enter search engine, run  simple
> search or bulk update causes all of those e-mail addresses to load (which
> takes approximately 20-30 minutes) before we can do anything. Is there any
> way to configure RT not to load all of those data? I would appreciate any
> help.
>

That souunds you give right "OwnTicket" to all your users
(priveleged/unprivileged). You should review you're permissions and
limit OwnTicket to your members of support teams.