[rt-users] RT 3.6.4, user list too long when resolving multiple tickets

Emmanuel Lacour elacour at easter-eggs.com
Mon Feb 2 10:38:29 EST 2009


On Mon, Feb 02, 2009 at 04:13:52PM +0100, Christopher Kunz (Filoo GmbH) wrote:
> Emmanuel Lacour schrieb:
> > 
> > select * from ACL where RightName='OwnTicket';
> > 
> 
> 
> mysql> select * from ACL where RightName='OwnTicket';
> +------+---------------+-------------+-----------+------------+----------+-------------+---------------+
> | id   | PrincipalType | PrincipalId | RightName | ObjectType | ObjectId
> | DelegatedBy | DelegatedFrom |
> +------+---------------+-------------+-----------+------------+----------+-------------+---------------+
[...]
> | 1179 | Group         |           5 | OwnTicket | RT::Queue  |       33
> |           0 |             0 |


On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is
usually the "Unprivileged" group!




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