[rt-users] RTFM 2.4.1 on RT 3.8.2

[Josh Fiske]

That did the trick!  Thanks for the quick help!

 

I've also updated the wiki to reflect this step that was missing from
the documentation:  http://wiki.bestpractical.com/view/RTFM

 

- - - -

Joshua Fiske '03, '04

Network and Security Engineer

Clarkson University, Office of Information Technology

(315) 268-6722 -- Fax:  (315) 268-6570

I route, therefore you are.

 

   Think before you print.

 

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From: Sean McCreadie [mailto:smccreadie at CanyonPartners.com] 
Sent: Tuesday, February 03, 2009 11:29 AM
To: Josh Fiske; RT-Users at lists.bestpractical.com
Subject: RE: [rt-users] RTFM 2.4.1 on RT 3.8.2

 

Josh,

 

 

My RT_Siteconfig.pm looks like this:

 

Set(@Plugins,qw(RT::FM));

 

 

Maybe this will help.

 

 

Sean

 

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Josh
Fiske
Sent: Tuesday, February 03, 2009 8:10 AM
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] RTFM 2.4.1 on RT 3.8.2

 

I am attempting to install RTFM 2.4.1 on my existing (fully functional)
RT 3.8.2 installation.  This is on a CentOS 5 host with RT installed in
the standard location (/opt/rt3).  So, I do the following (all of which
complete without any error messages):

 

cd /usr/local/src

wget http://download.bestpractical.com/pub/rt/release/RTFM-2.4.1.tar.gz

tar zxf RTFM-2.4.1.tar.gz

cd RTFM-2.4.1

perl Makefile.PL

make

make install

make initdb

/etc/init.d/httpd restart

 

I login to RT as a SuperUser and I don't see any reference to RTFM.  

 

I know that with other RT plugins (RT-Authen-ExternalAuth), I have
needed to include a line in my RT_SiteConfig.pm.  But when I tried
adding this [  Set( @Plugins, (qw(RT::Authen::ExternalAuth),RT-FM));  ]
and restarting, it had no impact.

 

Any suggestions?  Am I missing a simple step?  Thanks,

 

Josh

- - - -

Joshua Fiske '03, '04

Network and Security Engineer

Clarkson University, Office of Information Technology

(315) 268-6722 -- Fax:  (315) 268-6570

I route, therefore you are.

 

  Think before you print.

 

CONFIDENTIALITY:  This e-mail (including any attachments) may contain
confidential, proprietary and privileged information, and unauthorized
disclosure or use is prohibited.  If you received this e-mail in error,
please notify the sender and delete this e-mail from your system.

 

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