[rt-users] Duplicate Mail

[Ruslan Zakirov]

http://wiki.bestpractical.com/view/ScripAction

On Tue, Feb 3, 2009 at 1:44 PM, Andreas Heinlein <aheinlein at gmx.com> wrote:
> Hello,
>
> is there any way to prevent RT from sending mail twice to the same
> recipient? In our current setup, we often get the same mail for the same
> transaction twice.
>
> It is perfectly valid in our setup for a ticket to have abc at foo.bar as
> the requestor of a ticket and be its owner as well. This may even be the
> case when abc at foo.bar is a watcher of the queue the ticket is in.
>
> I currently have set up scrips like this
> - On Correspond notify Requestors, Cc and AdminCc with template
> Correspondence
> - On Correspond notify Owner with template Correspondence
> - On Correspond notify Other Recipients with template Correspondence
>
> The same for comments, except it should not notify the Requestor.
> That is the way we need it.
>
> Any way to get rid of the duplicates? We are using RT 3.6 on Debian
> etch, and I'd like to stick with 3.6 at least until lenny is final.
>
> Bye,
> Andreas
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-- 
Best regards, Ruslan.