[rt-users] Stall (postpone) tickets until a future date?

[Emmanuel Lacour]

On Wed, Feb 04, 2009 at 10:16:02AM +0100, Andreas Heinlein wrote:
> Hello,
> 
> I'd like to have a feature in RT that will allow me to postpone open
> tickets until some day in the future. For example:
> 
> Yesterday I reorganized a users mail folders and made a backup, which I
> want to keep for one month just in case. I do not want to keep that
> ticket open for a month, but I'd like to stall it and have RT
> automatically reopen it on 3/3/2009.
> 
> Is that possible?
> 

you can use the "stalled" status for this ticket, put a "due date" and
use rt-crontool (from cron) on your system to automatically reopen such
tickets.