[rt-users] Stall (postpone) tickets until a future date?

[Kenneth Marshall]

On Wed, Feb 04, 2009 at 10:16:02AM +0100, Andreas Heinlein wrote:
> Hello,
> 
> I'd like to have a feature in RT that will allow me to postpone open
> tickets until some day in the future. For example:
> 
> Yesterday I reorganized a users mail folders and made a backup, which I
> want to keep for one month just in case. I do not want to keep that
> ticket open for a month, but I'd like to stall it and have RT
> automatically reopen it on 3/3/2009.
> 
> Is that possible?
> 
> (I stumbled upon a mistranslation here in the german version. The
> "Reminders" are called "Wiedervorlage" here, and that would just be what
> I want. However, RTs "Reminders" are obviously something different,
> reminding you to do something until a due date. That would better be
> called "Erinnerung" in german.)
> 
> Bye,
> Andreas

I think that reminders are a reasonable substitute for what you
need. They actually only pop up at a future preset date. I do not
think that they can re-open a ticket, but you could certainly
do that yourself.

Cheers,
Ken