[rt-users] FW: Quick Ticket Creation widget - how to remove it?

[Kenneth Crocker]

Jim,

	I'mnot sure, but I think you have to remove that particular entry from 
the ATTRIBUTES Table for each user that has selected the feature on 
their home page (3.6+). Also, you need to remove it from the 
RT_SiteConfig.pm file. I removed it from mine - 
"Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders 
RefreshHomepage)]);". Hope this helps.


Kenn
LBNL

On 2/4/2009 6:53 AM, Jim Tambling wrote:
> That only removes it from the layout of the user that's logged in. I
> want to remove it from everyone's layout.
> 
> Jim
> 
> -----Original Message-----
> From: Jeff Voskamp [mailto:javoskam at uwaterloo.ca] 
> Sent: 04 February 2009 14:49
> To: Jim Tambling
> Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it?
> 
> Jim Tambling wrote:
>> As per the subject, fairly new to RT but I have looked everywhere and 
>> can't find a simple way to do it.
>>
>> Regards
>>
> Configuration->Global-RT at a Glance and pull it from the layout.
> 
> Jeff
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