[rt-users] FW: Quick Ticket Creation widget - how to remove it?

[Rob Munsch]

On Thu, Feb 5, 2009 at 3:54 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> Jim,
>
>        I'mnot sure, but I think you have to remove that particular entry from
> the ATTRIBUTES Table for each user that has selected the feature on
> their home page (3.6+). Also, you need to remove it from the
> RT_SiteConfig.pm file. I removed it from mine -
> "Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
> RefreshHomepage)]);". Hope this helps.
>
>
> Kenn
> LBNL
>
> On 2/4/2009 6:53 AM, Jim Tambling wrote:
>> That only removes it from the layout of the user that's logged in. I
>> want to remove it from everyone's layout.
>>
>> Jim
>>
>> -----Original Message-----
>> From: Jeff Voskamp [mailto:javoskam at uwaterloo.ca]
>> Sent: 04 February 2009 14:49
>> To: Jim Tambling
>> Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it?
>>
>> Jim Tambling wrote:
>>> As per the subject, fairly new to RT but I have looked everywhere and
>>> can't find a simple way to do it.
>>>
>>> Regards
>>>
>> Configuration->Global-RT at a Glance and pull it from the layout.
>>
>> Jeff

When logged in as root, Global -> RT at a glance - which describes
itself as altering "the default view" - lets me remove QuickCreate.
Logging out as root and back in as a normal (privileged, in a group)
user no longer has the QuickCreate widget in my At A Glance,
indicating that it does indeed modify the default view for all users.
The user as far as i can tell does not have permissions to add it
back.

This is in 3.8.2, if that matters.

-- 
/chown -R us:us /yourbase