[rt-users] Custom field not mandatory in all queues

[Kenneth Crocker]

Laura,

	I'm only on 3.6.4 so my comment may be out of date. I don't think 
that's possible in configuration. If a CF is set up to be mandatory, 
then whenever it is applied to a queue, those tickets will require an 
entry. What you can do is remove the "Mandatory" setting and then write 
a scrip for the queues you want it to be mandatory in and do a return 0 
when checking it against the desired transactions and it is empty. Hope 
this helps.


Kenn
LBNL

On 2/6/2009 12:33 PM, Laura Grella wrote:
> Is there a way to make a custom field mandatory in 3 queues, but not
> mandatory in a 4th queue?
> 
> Thanks,
> Laura