[rt-users] Custom field not mandatory in all queues

[Laura Grella]

Thanks Kenn,

It has been at least 6 months since I have done any scrip coding and was
wondering if you had any sample code that would check the field and return 0
when empty? I'd really appreciate it.

Thanks,
Laura

Kenneth Crocker wrote:
> 
> Laura,
> 
> 	I'm only on 3.6.4 so my comment may be out of date. I don't think 
> that's possible in configuration. If a CF is set up to be mandatory, 
> then whenever it is applied to a queue, those tickets will require an 
> entry. What you can do is remove the "Mandatory" setting and then write 
> a scrip for the queues you want it to be mandatory in and do a return 0 
> when checking it against the desired transactions and it is empty. Hope 
> this helps.
> 
> 
> Kenn
> LBNL
> 
> On 2/6/2009 12:33 PM, Laura Grella wrote:
>> Is there a way to make a custom field mandatory in 3 queues, but not
>> mandatory in a 4th queue?
>> 
>> Thanks,
>> Laura
> 
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