[rt-users] Custom field not mandatory in all queues

Todd Chapman todd at chaka.net
Fri Feb 6 16:49:11 EST 2009


It would be easier to make two CFs with the same name. Make it mandatory in
one and apply it to 3 queues. The other gets applied to the fourth queue.

On Fri, Feb 6, 2009 at 4:30 PM, Laura Grella <lgrella at acquiremedia.com>wrote:

>
> Thanks Kenn,
>
> It has been at least 6 months since I have done any scrip coding and was
> wondering if you had any sample code that would check the field and return
> 0
> when empty? I'd really appreciate it.
>
> Thanks,
> Laura
>
> Kenneth Crocker wrote:
> >
> > Laura,
> >
> >       I'm only on 3.6.4 so my comment may be out of date. I don't think
> > that's possible in configuration. If a CF is set up to be mandatory,
> > then whenever it is applied to a queue, those tickets will require an
> > entry. What you can do is remove the "Mandatory" setting and then write
> > a scrip for the queues you want it to be mandatory in and do a return 0
> > when checking it against the desired transactions and it is empty. Hope
> > this helps.
> >
> >
> > Kenn
> > LBNL
> >
> > On 2/6/2009 12:33 PM, Laura Grella wrote:
> >> Is there a way to make a custom field mandatory in 3 queues, but not
> >> mandatory in a 4th queue?
> >>
> >> Thanks,
> >> Laura
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> >
>
> --
> View this message in context:
> http://www.nabble.com/Custom-field-not-mandatory-in-all-queues-tp21880139p21880998.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090206/b626140d/attachment.htm>


More information about the rt-users mailing list