[rt-users] Custom field not mandatory in all queues

[Laura Grella]

Thanks Kenn,

But will this work if I want the field (customer) to follow from the soft
dev queue(not mandatory) to the customer support queue(mandatory)?



Kenneth Crocker wrote:
> 
> Laura,
> 
> 
> 	Although I hate redundancy and as an ex-DBA I have always believed 1 
> field/1 name, I have to agree with Todd :-). RT is not an accounting 
> system or parts system where everything has to be tidy, etc. In this 
> case, it's the same name for the same type of data. So, other than 
> double the work of maintaining the same values in two fields, that's a 
> good idea. If it works, then it's fine and Todd's idea will certainly
> work.
> 
> 
> Kenn
> LBNL
> 
> On 2/6/2009 1:49 PM, Todd Chapman wrote:
>> It would be easier to make two CFs with the same name. Make it mandatory 
>> in one and apply it to 3 queues. The other gets applied to the fourth
>> queue.
>> 
>> On Fri, Feb 6, 2009 at 4:30 PM, Laura Grella <lgrella at acquiremedia.com 
>> <mailto:lgrella at acquiremedia.com>> wrote:
>> 
>> 
>>     Thanks Kenn,
>> 
>>     It has been at least 6 months since I have done any scrip coding and
>> was
>>     wondering if you had any sample code that would check the field and
>>     return 0
>>     when empty? I'd really appreciate it.
>> 
>>     Thanks,
>>     Laura
>> 
>>     Kenneth Crocker wrote:
>>      >
>>      > Laura,
>>      >
>>      >       I'm only on 3.6.4 so my comment may be out of date. I don't
>>     think
>>      > that's possible in configuration. If a CF is set up to be
>> mandatory,
>>      > then whenever it is applied to a queue, those tickets will require
>> an
>>      > entry. What you can do is remove the "Mandatory" setting and then
>>     write
>>      > a scrip for the queues you want it to be mandatory in and do a
>>     return 0
>>      > when checking it against the desired transactions and it is
>>     empty. Hope
>>      > this helps.
>>      >
>>      >
>>      > Kenn
>>      > LBNL
>>      >
>>      > On 2/6/2009 12:33 PM, Laura Grella wrote:
>>      >> Is there a way to make a custom field mandatory in 3 queues, but
>> not
>>      >> mandatory in a 4th queue?
>>      >>
>>      >> Thanks,
>>      >> Laura
>>      >
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