[rt-users] Custom field not mandatory in all queues

[Kenneth Crocker]

Laura,


	No. The Custom FIeld only follows a ticket into another Queue if the 
same CF is applied to that new queue.

Kenn
LBNL
	

On 2/6/2009 2:25 PM, Laura Grella wrote:
> Thanks Kenn,
> 
> But will this work if I want the field (customer) to follow from the soft
> dev queue(not mandatory) to the customer support queue(mandatory)?
> 
> 
> 
> Kenneth Crocker wrote:
>> Laura,
>>
>>
>> 	Although I hate redundancy and as an ex-DBA I have always believed 1 
>> field/1 name, I have to agree with Todd :-). RT is not an accounting 
>> system or parts system where everything has to be tidy, etc. In this 
>> case, it's the same name for the same type of data. So, other than 
>> double the work of maintaining the same values in two fields, that's a 
>> good idea. If it works, then it's fine and Todd's idea will certainly
>> work.
>>
>>
>> Kenn
>> LBNL
>>
>> On 2/6/2009 1:49 PM, Todd Chapman wrote:
>>> It would be easier to make two CFs with the same name. Make it mandatory 
>>> in one and apply it to 3 queues. The other gets applied to the fourth
>>> queue.
>>>
>>> On Fri, Feb 6, 2009 at 4:30 PM, Laura Grella <lgrella at acquiremedia.com 
>>> <mailto:lgrella at acquiremedia.com>> wrote:
>>>
>>>
>>>     Thanks Kenn,
>>>
>>>     It has been at least 6 months since I have done any scrip coding and
>>> was
>>>     wondering if you had any sample code that would check the field and
>>>     return 0
>>>     when empty? I'd really appreciate it.
>>>
>>>     Thanks,
>>>     Laura
>>>
>>>     Kenneth Crocker wrote:
>>>      >
>>>      > Laura,
>>>      >
>>>      >       I'm only on 3.6.4 so my comment may be out of date. I don't
>>>     think
>>>      > that's possible in configuration. If a CF is set up to be
>>> mandatory,
>>>      > then whenever it is applied to a queue, those tickets will require
>>> an
>>>      > entry. What you can do is remove the "Mandatory" setting and then
>>>     write
>>>      > a scrip for the queues you want it to be mandatory in and do a
>>>     return 0
>>>      > when checking it against the desired transactions and it is
>>>     empty. Hope
>>>      > this helps.
>>>      >
>>>      >
>>>      > Kenn
>>>      > LBNL
>>>      >
>>>      > On 2/6/2009 12:33 PM, Laura Grella wrote:
>>>      >> Is there a way to make a custom field mandatory in 3 queues, but
>>> not
>>>      >> mandatory in a 4th queue?
>>>      >>
>>>      >> Thanks,
>>>      >> Laura
>>>      >
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>