[rt-users] WG: change Queue order !!!
Tariq Doukkali
tariq.doukkali at autoform.de
Wed Feb 11 04:10:56 EST 2009
Hello,
I want change the sorting order of RT-queues, because our external customers (unprivileged users) can see only one queue "inbox". Also Unprivileged users can create tickets only on this queue.
After a supporter is notified, that a ticket is created, this supporter log on the server and move the ticket from inbox to the appropriate queue. The problem is, that when a support log on RT-system the inbox queue appear on the middle of the site. We have about 40 queues !!!
Therefore I want change the sorting order of my queues so, that when a supporter log on, he will see inbox queue on the TOP of Quick-search tab.
Best regards from Germany,
Tariq
Von: Alberto Villanueva [mailto:alberto.villanueva at altran.es]
Gesendet: Mittwoch, 11. Februar 2009 09:57
An: Tariq Doukkali
Betreff: RE: [rt-users] change Queue order !!!
Hello Tariq,
Could I ask to you why you want to do that??
Regards,
ALBERTO VILLANUEVA VAL
Consultor
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ParqueEmpresarial Las Mercedes, Edificio 1
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Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es<http://www.altran.es>
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De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] En nombre de Tariq Doukkali
Enviado el: miércoles, 11 de febrero de 2009 7:45
Para: Torsten Brumm
CC: rt-users at lists.bestpractical.com
Asunto: Re: [rt-users] change Queue order !!!
Hello,
I mean the queue order inside the quicksearch.
Thanks
Von: Torsten Brumm [mailto:torsten.brumm at googlemail.com]
Gesendet: Dienstag, 10. Februar 2009 20:32
An: Tariq Doukkali
Cc: rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] change Queue order !!!
What do you mean? The queue order inside the quicksearch? This is in alphabetical order or do you mean inside a queue, the order of tickets? For this have a look for global setting inside RT_SiteConfig.pm or under user prefs for user based.
Torsten
2009/2/10 Tariq Doukkali <tariq.doukkali at autoform.de<mailto:tariq.doukkali at autoform.de>>
Hello all,
how can I change the order of my Queues ???
Many Thanks
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Torsten Brumm
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