[rt-users] WG: change Queue order !!!

[John Alexson]

On Wed, 2009-02-11 at 10:10 +0100, Tariq Doukkali wrote:

> 
>  
> 
> Therefore I want change the sorting order of my queues so, that when a
> supporter log on, he will see inbox queue on the TOP of Quick-search
> tab.
> 
>  
> 

I wouldn't mind seeing a "Sort" field added to the configuration of
queues -- similar to the one when creating values for a multi-select
custom field.

In the meantime, I used the cheap and easy workaround of inserting a
sort code at the beginning of the queue name.  So, my alpha sorted
queues look like:

1-Low          (1-5 are my "input" queues, with 2-Normal the default)
2-Normal
3-High
4-Urgent
5-Emergency
Admin          (The alpha queues are fine sorted as-is)
Building Services
Delivery
 . . . etc . . .
Z-Jane         (The Z-* queues are approvals -- i.e. an approval is
Z-John          is created when a ticket is created or moved here)
Z-Mary

In some ways, I like using this method a little better than having a
hidden sort field since the queue name indicates it's purpose
(especially the Z-* queues) without having to spell it out.


JA

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